King's Champion

Robshaw · **Joined:** Thu Jun 20, 2013 12:06 am **Posts:** 100

OK well , i have a situation i have recently bought the King's Champion , and i have 2 King's Champion Models , 2x Guy with 2x 1h Axes , with 1 guy with the banner

So i have , 2 x the guy with the axes and 1 guy with the banner + shield ... so what do i do?

can i get anything back from GW , looks like a mixup in the packaging , shall i just buy another pack to get the banner i need for the kings champion set ( 1 guy with axes and 2x banner with shields )?

Denizen · **Joined:** Sun Mar 03, 2013 8:15 pm **Posts:** 156

Just mail them about it. GW is very good in this, they will normally have no problem with sending you a normal package

Robshaw · **Joined:** Thu Jun 20, 2013 12:06 am **Posts:** 100

can i keep the dodgy set i have ?

JamesR · **Posted:** Fri Nov 01, 2013 8:46 pm

Email and then call them. There's a good chance you'll get to keep what you already have. I've never had to return any errors in packaging

Robshaw · **Joined:** Thu Jun 20, 2013 12:06 am **Posts:** 100

Will phone tomorrow and see what i can get free

really strange , having 2 King's Champion main dwarf (slayer) like model , and 4x Shields , and only 1 banner

So i have 2 axemen and 1 banner guy with 3 remaining shields

conversion time. my first error .... is it good luck or?

JamesR · **Posted:** Fri Nov 01, 2013 9:22 pm

I've had 3 errors (which is very little considering how many I've purchased.
1 Pack of Serpent Guard w/o backpacks - they gave me an extra pack
1 Pack of Finecast Iron Guard (Droopy axes and missing helmet spikes)- again a free pack
1 Goblin Commanders - the pack had an extra shaman (so the pack had 2 drummers, drum, captain, and 2 shamen)

Lorindol · **Posted:** Sat Nov 02, 2013 8:07 am

Af friend of mine bought two blisters of khazad guards. In each blister one of the three axes was broken off so he got two whole new blisters in stead of just one new blister which would have been sufficient to replace 2 broken models!

Gotta love GW at these custommer services!

Robshaw · **Joined:** Thu Jun 20, 2013 12:06 am **Posts:** 100

Bugger , the woman on the phone did not send me a free King's Champion ... i have to send it back

, so i dont get to keep the old one.

SouthernDunedain · **Posted:** Mon Nov 04, 2013 10:22 am

Well technically you weren't entitled to keep it

the sending back is pretty regulation stuff, especially for higher value items like the kings champ.

Ukfreddybear · **Posted:** Mon Nov 04, 2013 10:44 am

Yup. When I first bought a GBoG and discovered a Watcher in the Water inside instead, I had to return it. I think it depends on what the issue is and the value.

Coenus Scaldingus · **Joined:** Sat Aug 17, 2013 9:14 am **Posts:** 1121

Also depends on your location. Seeing how much goes to and from Nottingham (at least for many European countries, don't know how it is further away), they can tell you to not bother sending mid-value items back either due to international shipping costs. Despite being a big company, there aren't strict rules however: I re-send a message that didn't get a reply at first, and later got two different reactions: 1 telling me send the figure back, the other that I shouldn't. Long story short, I now have two Necromancer models - neither of which actually fits together properly, but won't complain about that now...

Hashut's Blessing · **Joined:** Fri Jan 15, 2010 8:41 pm **Posts:** 1279

Having worked at GW Meadowhall for a stint last year, the new policy is items must be returned and replaced, instead of just sending out a "quality assured" copy. But, it's not massively enforced all the time, lol.

Robshaw · **Joined:** Thu Jun 20, 2013 12:06 am **Posts:** 100

Ah , i see thanks ,

King's Champion

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