My dad made the mistake of ordering one direct from GW HQ as my birthday present, so having heard this I told him I wanted to check it over to make sure it was ok. (completely ruining the birthday experience - its in three weeks.) because I'd heard all the stories about how bad the quality is.
The actual Howdah and orc crew were superb, I was really surprised at the level of detail. The Beast itself however... terrible.
The gap between the two pieces was about 5mm and the head was offset by about the same amount.
Dad called customer support, they told him we should take it into our local store and get a replacement.
So we went in, told the store manager who was very kind and opened up a new of the shelf copy and allowed me to check it over - everything seemed fine, same quality of orcs and howdah, and the beast actually appeared on first glance to fit together almost perfectly. He told me that if there were any gaps then 5 mins with a hairdryer would work, and then proceeded to tell me that buying liquid green stuff to fill any holes would do the job. So basically they want me to buy more stuff from them to fix the problems they caused???? The reason? 'We've just switched over to a new material and system -its just teething problems.' its been over 6 months, get it sorted....
Of course it wasn't the guy in the shop fault - he was just doing his job.
Got the mini home, proceeded to remove all the flash and mold lines, and below and behold it does not fit together!! The gap is smaller, but the head is completely deformed.... Outrageous and all that for £44!
Anyway, I am going to try out the hairdryer/hot water method today and see how that goes. I am very annoyed by all the hassle that has unnecessarily been caused... This will be my last fine cast model i think, unless i see proof that they've got their act together.