Great Beast of Gorgoroth Missing Heads?

aranel7773 · **Posted:** Thu Jan 30, 2014 10:59 pm

hello all
So I ordered the Great Beast of Gorgoroth from my independent retailer about 2 weeks ago and when I got it home I noticed it was missing the two severed heads dangling from the carriage. I called GW customer service and they sent me a new one which arrived today......but the new one was also missing the two heads.

so before I call them again I want to know if this piece is actually supposed to be included?!?!?! has anyone bought this figure with the heads intact?

Dead Marsh Spectre · **Posted:** Thu Jan 30, 2014 11:08 pm

Yeh I've painted 2 of them and both had the heads.

Hodush · **Posted:** Thu Jan 30, 2014 11:51 pm

How odd. Can you see a spot where they would be missing?

According to this video that is actually a fairly common problem - but I'd like to know if they have broken off or the casting never got down there (maybe it made a spike or something). EDIT: He says so around 6:30

http://www.youtube.com/watch?v=voN192SLE3Y

PS. Send a spare my way

Ukfreddybear · **Posted:** Fri Jan 31, 2014 1:53 am

Good video that. Top bloke.

Oldman Willow · **Posted:** Fri Jan 31, 2014 2:21 am

Did not dig mine out but it looks like some production changes. It is a much better kit than when it was first produced.

Rognarr · **Posted:** Fri Jan 31, 2014 11:04 am

ukfreddybear wrote:

Good video that. Top bloke.

My thoughts exactly

To my shame, I idn't know you had a channel before.

Dr Grant · **Joined:** Fri Aug 03, 2012 1:50 pm **Posts:** 1339

AAARGGHHHHH - Freddybear doesn't sound like he sounds in my head!!!! :shock:

Ukfreddybear · **Posted:** Fri Jan 31, 2014 11:50 am

I made those videos to help people understand that all GBoGs are savable with a little work. So many people sent them back because the two halves didn't line up, not realizing it was supposed to be like that. GW surprised me greatly when they redesigned the body to avoid the issue altogether. It just goes to show that if enough people complain, they do actually take notice and do something about it (although they would never ever admit there is a problem).

Ukfreddybear · **Posted:** Fri Jan 31, 2014 11:54 am

Dr Grant wrote:

AAARGGHHHHH - Freddybear doesn't sound like he sounds in my head!!!! :shock:

Sorry about that. Would you like me to alter the pitch and/or accent next time?

samoht · **Posted:** Fri Jan 31, 2014 12:35 pm

Ring them back, get another one sent, have 3 GBOG, profit.

Dr Grant · **Joined:** Fri Aug 03, 2012 1:50 pm **Posts:** 1339

ukfreddybear wrote:

Dr Grant wrote:

AAARGGHHHHH - Freddybear doesn't sound like he sounds in my head!!!! :shock:

Sorry about that. Would you like me to alter the pitch and/or accent next time?

If you wouldn't mind... :-D

It's really strange how you build up pictures of what people look/sound like based on their posts/avatars etc. It's happened to me a bunch of times already when meeting people in the flesh!

I agree this is a great sign of GW responding to criticism/problems and fixing them. It's good to see they do listen and, as many other have said, will often send out replacements for defunct models. Whatever else may be wrong with the company their customer service really is great.

Hodush · **Posted:** Fri Jan 31, 2014 1:13 pm

Wow! Dave I didn't even realise that was you!
Believe it or not I thought something similar about the voice at the start though - was not how I "imagined" you at all.

Ukfreddybear · **Posted:** Fri Jan 31, 2014 1:31 pm

How do people imagine me? Surely not as a huge grizzly bear? Perhaps I'd best not attend the tourney in April. I don't want people to be disappointed when a 40 year old receding 6'1" 200lb softly spoken guy turns up!

Rognarr · **Posted:** Fri Jan 31, 2014 3:25 pm

ukfreddybear wrote:

How do people imagine me? Surely not as a huge grizzly bear? Perhaps I'd best not attend the tourney in April. I don't want people to be disappointed when a 40 year old receding 6'1" 200lb softly spoken guy turns up!

Wait, wait, wait! You're not a grizzly??? But.. but.. your avatar proves it! :shock:

aranel7773 · **Posted:** Fri Jan 31, 2014 10:28 pm

thanks for the responses everyone

I called GW back and they are sending yet another (3 GBOG for the price of one oooh myyy) the person helping said they will check the box this time before sending it out.
I do have to say that the customer service was excellent!
BTW thanks to ukfreddybear for the video on youtube very informative

Ukfreddybear · **Posted:** Fri Jan 31, 2014 11:19 pm

No problem. There are 3 videos. One for the beast, one for the howdah and one for the crew if it helps.

Hodush · **Posted:** Sat Feb 01, 2014 4:26 am

Dave - I think its the "softly spoken" part. Does not line up with a ringwraith, a bear, and a guy who sculpts monsters

Aranel - good to hear.. maybe I should order one and cross my fingers.....

Ukfreddybear · **Posted:** Sat Feb 01, 2014 7:03 am

Ha ha. Think of me like the Hulk. Believe me when I say you don't wanna see me angry. It's then the Bear comes out.

aranel7773 · **Posted:** Wed Feb 12, 2014 12:47 am

conclusion: today a new sprue arrived in the mail from GW with the missing pieces fully cast, I'm happy to have this finally resolved

Ukfreddybear · **Posted:** Wed Feb 12, 2014 8:40 am

Well thats good news! Follow my second guide if you accidentally break them off!

Great Beast of Gorgoroth Missing Heads?

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